What our Customers say...


I was very impressed at the professionalism, prompt and efficient follow-up, and kindness toward my elderly mother that your team showed throughout this entire process. I cannot thank you enough!

I can’t say enough about SERVPRO, and especially RJ and his team. He kept me informed all along the way. He explained why something looked wet but why the sensors said dry. Every day he told me what they planned to work on that day, what was accomplished that day, and what the plan was for tomorrow. There was not one surprise with what was happening. My sister recommended SERVPRO based on her experience 10 years prior. They exceeded my expectations. I would recommend them without reservation. Well done and thank you!


RJ, Marisela and Rashaad were amazing. They came back to check on the sheetrock on the walls. Were quick to respond. All were professional and very respectful during a stressful time of a water leak occurring from our attic. I would strongly recommend this branch of SERVPRO.

I have nothing but kudos for your team they arrived at my home this morning. They were right on time at 9 AM. They immediately began to work. At some point my kitchen looked like a war zone. They cleaned up everything and I am just so impressed. So many times, you have contractors and they will minimally clean up the mess. Everything was left in the "before they came" condition. Please let them know how much I appreciate the work that they did.

Arrived on time, cleaned & disinfected concrete slab... very pleased with end results.

This was not a service I ever hoped to need but they did a great job on a bio-remediation. Thank you SERVPRO! You were sensitive to my situation and thorough and quick. I hope to never need your services again but if I do, I will not hesitate to call you!

SERVPRO of Memorial West was awesome and I appreciated all their hard work !


Randy B.

From start to finish, the SERVPRO team was professional, friendly and respectful. Jeff came out to do an initial inspection to clean our duct work. He worked around my schedule and respected my time. He sent his crew out (RJ and Marcela) the very next day. They worked efficiently and were mindful of me working from home to accommodate them. They started at the back of the house and kept all the doors closed as to not disturb my work day, then did my office last to keep the disruption to a minimum. RJ and Marcela were personable and we were able to chat a little bit. They even put the grates back on the ducts that the HVAC repair company had left off and this was above and beyond. I highly recommend this company!

I was very pleased at the work done by the SERVPRO team. RJ and Marisela were courteous and very professional. The bathroom was refreshing after they were done!

I was in "AWE" with SERVPRO's crew & the quality of work they provided in my home. I was initially given an estimate that was a worse case scenario however, when I received my invoice, I was pleasantly surprised with the amount and, called SERVPRO just to make sure it was correct.  

Great Service for a Great Price!

SERVPRO of Bear Creek/Houston TX thank you for making our house spotless. 

If anyone is looking for a great deep cleaning, contact these people. Amazing Job!! 

The crew was awesome! They took care of all my needs in timely manor.

The crew at SERVPRO provided excellent service and they are highly recommended! 

SERVPRO Bear Creek has a staff that is trustworthy and honest. Their knowledge and diligence to get things done is refreshing to see. I highly recommend this incredible team to restore any damage you've faced! Very knowledgeable staff that deeply cares for the families and businesses they serve.

You can‘t find a more dedicated team of service experts! Quick, reliable, and always friendly, they are an important resource to have in the community. If you have water damage or need any of their services, call them!


Thank you very much for working with me. This is the first insurance claim I have encountered and it has been quite a learning experience. SERVPRO was instrumental during this incident and I am very thankful for your service. 

Jeff, we can't thank you and your crew enough. They were able to hit all the trouble spots and even addressed a few spots we missed previously. It is not often that we have experiences as professional and pleasant as this one we had with you and your team.

Please pass along that we are VERY pleased with the cleaned fireplace brick. The young men were quite pleasant, worked hard and did great work.

Kevin and Jose were outstanding.  Not only very professional and creative, but they were also plain nice!


"Excellent service from beginning to end."

"Very professional, prompt, courteous and helpful"

"Keep up the good work"

"Excellent crew"

"Very happy with the work. Very impressed with employees they went above and beyond" 

"I am very happy my kitchen cabinets are now dry and mold free."

"Everything was Perfect"

"Everyone was amazing. Thad went above and beyond our expectations. Very impressed with the company. Thank you!"

"Your team did a great job."

"Great team...very professional and excellent customer service. Both Mr Juan and Mrs Marisela are an asset to your company. I would highly recommend!".

"Mario was by far the best contractor I have ever done business with and I have been in the construction business for 15 years and his service speaks for its self. I would recommend him and the company he works for to anybody that needs the service. Thanks George C."

"Very thoughtful and helpful employees."

"Fast Service"

"The men were very professional and did a great job!!!"

"Thanks for making a difficult situation a little easier."

"Great job. I would recommend them to anyone needing this service. Staff was easy to work with, courteous and professional."

Thank you so much for all the help. Thank you for going the extra mile.

Very professional, kind, courteous, and thorough from beginning of mess to cleanup. Would not hesitate to recommend them to family and friends.

Great team work and very positive attitudes all through the process.

Extremely polite staff.

Will use SERVPRO of Bear Creek again.  Great service. 

Thank you SERVPRO of Bear Creek for the tremendous job on my carpets. My husband came home and was blown away. I like my home again! You ROCK!!

Very detailed and supportive staff. Answered all questions promptly.

Thank you for coming so quickly and explaining the process so well. I knew exactly what to expect all throughout the service. I was confident with the equipment used and very pleased with the result.

Very friendly and professional. Made sure I understood.

Thad was very nice and professional and helped us through this ordeal. We were very happy with the service SERVPRO provided. Very honest and cleaned up after themselves.

SERVPRO was very polite, helpful and thorough. Thad helped us understand the process and was very patient.

I would recommend Thad and his team to my friends, family and colleagues.

I appreciate the SERVPRO’s crew great attitude.

They explained everything completely and made me feel at ease. SERVPRO was fast, courteous and reasonable. I would definitely recommend this team to others.

Great and courteous service!

This team made our disaster recovery process swift and simple as possible. I would heartily recommend them to any friend or neighbor. Thanks for all your hard work.

Thad was awesome and there were some little things he did that shows he cares about his customer. Awesome customer service!

Excellent service!

Service was excellent and prompt.

On time, courteous and very professional.

Good Service! Thanks.

Thad and his team did a great job! Always here everyday to check on progress.

SERVPRO technicians were very courteous, professional and thorough.

Staff was prompt and very professional. Would definitely use and recommend in the future.

Was very impressed with the overall work. Everyone was very kind and courteous. Would use this company again.

Very compassionate, professional and thorough. Great job in horrible circumstances as the distraught homeowner.

Both technicians were extremely courteous and professional while on site.

Fantastic performance and professionalism. Thad and his team must be commended for their efforts and sincere compassion towards me during this difficult time.

Very professional and thorough. And I asked a lot of questions.

Appreciate the quick turnaround. Made a sad experience into a manageable task.

The crew did a great job.

Good job!

The personnel who took care of our home were very professional, helpful and knowledgeable. They took care of everything possible in their 3 visits to our home.

Thanks for all your help and explaining the process step by step.

Great Service!

Thanks for coming out so quickly.

The team did a great job and the response time was great.

They did a good job. SERVPRO did everything they said they would do - I appreciate that.

SERVPRO made this experience more bearable. Highly recommend their services.

Very satisfied I called SERVPRO. Hopefully I don't need this service again, but if the unfortunate happens again, I know who to call.

Excellent service!

The whole experience was awesome!

Professionalism personified. Will be recommending to all. Thank you!

They were great!

Quick, efficient service.

I had only heard of SERVPRO before. But now having them in my home and helping me with this crisis I honestly don't see how they could improve on a job so well done.

I'm so glad we chose SERVPRO of Bear Creek to get this job done for us!

Great Job! The young men were exceptional, kind, courteous and very professional in every way. They made the best out of a trying situation for us!

Thad and his team were extremely courteous and prompt, and took care of my particular situation quickly. I was very pleased with every aspect of the project and would most certainly recommend SERVPRO's services to friends and family.

Thad was attentive, professional, and overall wonderful! His personnel were wonderful and professional as well!

We love the great job that was done. They really did come through for us in this time of crisis.